Question 1

What services does Palo Alto Bicycles offer beyond bike sales?

Accepted Answer

The shop provides professional bike repair, professional bike fitting, and a bike trade-in program to exchange old gear for new products. A dedicated E-Bike Annex location also offers electric bike rentals in addition to e-bike sales.

Question 2

What is the shop's return and satisfaction policy?

Accepted Answer

Palo Alto Bicycles offers a 30-day satisfaction guarantee on all purchases; items can be returned for replacement or refund within that window. Returned merchandise is subject to a restocking fee up to 15%, and labor fees such as custom wheel building are non-refundable.

Question 3

How long does it take to pick up an online order at the shop?

Accepted Answer

Most orders are ready for in-store pickup within one business day, though some items may require additional time for transfer from off-site locations or assembly. Orders must be picked up within 15 days or a 10% restocking fee will be charged.

Question 4

How long has Palo Alto Bicycles been operating in the community?

Accepted Answer

Palo Alto Bicycles has served the Palo Alto community since 1930 and remains family-owned and operated by the descendants of its founders.

Question 5

What makes the E-Bike Annex different from the main shop?

Accepted Answer

The E-Bike Annex is a separate location dedicated exclusively to electric and pedal-assist bicycles, offering test rides, rentals, and e-bikes from leading brands to help customers experience electric biking before committing to a purchase.

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