Question 1

What is Off The Chain Bicycles known for specializing in?

Accepted Answer

Off The Chain specializes in custom bikes with a vintage feel, including vintage restoration and custom builds of all kinds. The shop also offers repairs and carries parts and accessories for all cycling needs.

Question 2

Does the shop do appointments, or is it walk-in?

Accepted Answer

According to the homepage, Off The Chain is open by appointment Monday through Friday and Saturdays 9–4, with Sunday hours also available by appointment.

Question 3

What is the background of Off The Chain's founder?

Accepted Answer

Founder Mark Ailey began as an apprentice bicycle mechanic at Knucklebusters in Pigeon Forge, Tennessee before that shop closed in 2015. He then worked on bicycles from home until opening Off The Chain in fall 2017. Mark was named Bicyclist of the Year in 2019 at the Get-A-Grip Bicycle Show in Cleveland, Tennessee for his dedication to bicycle preservation.

Question 4

Does the shop carry new frames and e-bikes in addition to custom and vintage builds?

Accepted Answer

Yes, the shop carries both vintage parts and the latest in new frames and e-bikes alongside its custom restoration work.

Question 5

Can customers work with the shop to design a completely custom bike?

Accepted Answer

Off The Chain specializes in building custom bikes and works with customers throughout the entire design process, from vintage and cruiser styles to any other concept a customer envisions.

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