Question 1

Does Bikenetic offer custom bike builds?

Accepted Answer

Yes, Bikenetic is happy to work with customers to custom-build their dream machine.

Question 2

What is included with a new bike purchase at Bikenetic?

Accepted Answer

All new bikes include free lifetime maintenance.

Question 3

Does Bikenetic offer home delivery?

Accepted Answer

The shop offers home delivery within 5 miles of its store location for $5 per mile.

Question 4

How quickly can customers pick up online orders at Bikenetic?

Accepted Answer

Most orders are ready for in-store pickup within one business day, though some items may require additional processing time for transfer or assembly. Orders must be picked up within 15 days or a 10% restocking fee applies.

Question 5

What is Bikenetic's service philosophy?

Accepted Answer

The shop's service technicians are avid riders who use the same gear as customers. The shop offers free advice and allows customers to browse the store while waiting for service to be completed.

Question 6

Does Bikenetic accept returns, and what is the policy on restocking fees?

Accepted Answer

Merchandise can be returned in-store or shipped back via ground UPS or insured US Mail. Used merchandise is subject to a restocking fee, and returns over $100 require a return authorization number. Labor fees, such as those for custom-built wheels, are not refundable.

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