Question 1

What does New Horizons Bikes include in its Ride Ready fee for bike purchases?

Accepted Answer

The Ride Ready (Destination/Prep) fee covers shipping logistics, professional assembly, disc brake burn-in, a break-in tune-up for the first 60 days, one year of gear and brake adjustments, free accessory installation at time of purchase, waived warranty support administrative fees, free warranty labor, basic fit, use instruction, and service appointment priority. The fee varies by brand and model.

Question 2

Can customers order bikes online and pick them up in-store?

Accepted Answer

Yes. Most orders placed by 11:00 am Monday through Friday will be ready for in-store pickup after 4:00 pm the same day. Orders placed after 11:00 am or on weekends can be ready the same day if the customer calls the shop to alert them. In-store pickup orders must be collected within 10 days or a 10% restocking fee applies.

Question 3

What is New Horizons Bikes' return policy for bicycles?

Accepted Answer

Bicycle purchases are non-refundable. The shop spends considerable time ensuring each bicycle is the correct type, size, and fit for the customer before sale. Parts, accessories, and clothing may be returned within 30 days in as-new sellable condition with a receipt.

Question 4

Does New Horizons Bikes offer a youth bike trade-in program?

Accepted Answer

Yes. The shop offers a Youth Bike Trade-In service to help customers keep up with growing children while saving money.

Question 5

How long has New Horizons Bikes been operating?

Accepted Answer

New Horizons Bikes was opened in 1983 by Don and JoAnne Podolski and is recognized as the leading bike shop in Western Massachusetts.

Question 6

What financing options does New Horizons Bikes offer?

Accepted Answer

The shop offers affordable financing options through Synchrony to help customers purchase their dream bike.

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