Question 1

What services does NBX Bikes offer beyond bike sales?

Accepted Answer

NBX provides full-service bicycle repair on most makes and models with free estimates, bike fitting services, smart trainer installation, rentals, and yoga classes (both heated and traditional). The shop also organizes weekly group rides including a criterium training series, casual Thursday night road rides, and Monday morning café rides.

Question 2

What is included with the purchase of a new bike at NBX Bikes?

Accepted Answer

Every new bicycle purchase includes a complimentary New Bike Service Plan featuring a free 30-ride bike check for shifting and brake adjustments, a free tune-up within one year of purchase, free static bike fitting, and a lifetime warranty on the frame. NBX covers all initial adjustments during the break-in period.

Question 3

Does NBX Bikes offer financing options?

Accepted Answer

Yes, the shop offers the NBX Freedom to Ride credit card, which allows customers to purchase bikes and gear now and pay over time. Online applications are available and can be completed securely.

Question 4

What is NBX Bikes' history and how many locations does it currently operate?

Accepted Answer

NBX was founded in 2007 when the owner purchased the family-owned Narragansett Bikes (established 1989). The business later acquired Caster's Bicycles and East Providence Cycle Co., operating multiple locations through 2016. In 2020, the shop returned to its roots and currently operates as a single-store local bike shop in Narragansett, Rhode Island.

Question 5

Are there ongoing group ride events at NBX Bikes?

Accepted Answer

NBX organizes weekly ride events throughout the season including a Criterium Training Series for racers, Thursday Night Group Rides (22 miles, 6:15 p.m. start), and Monday morning Casual Café Rides (approximately 15 miles at 10–12 mph, May through October). All rides are seasonal and weather-dependent; waivers and check-in are required for shop rides.

Question 6

What does NBX offer for Bontrager products specifically?

Accepted Answer

NBX stands behind Bontrager products with a 30-day guarantee allowing exchanges or store credit on unused or used items. A crash replacement program is also available on Bontrager products.

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