Question 1

What financing options does Montgomery Cyclery offer?

Accepted Answer

Montgomery Cyclery offers a Synchrony Financial Sport credit card with 6 months no interest if the full balance is paid within that period, with no minimum purchase requirement and no annual fees. The shop also provides a 90-day layaway option that allows customers to claim a bicycle, make payments over the period, and take it home once paid in full.

Question 2

What is included with a new bicycle purchase at Montgomery Cyclery?

Accepted Answer

Every new bicycle purchase includes 1 year of free parts adjustments (cables, chain tensioning, wheel truing, headset and bottom bracket adjustment, and lubrication), free basic fit adjustments, a 1-year parts warranty against defects, professional assembly by in-house mechanics, and a 30-day lowest price guarantee within the Greater Cincinnati area.

Question 3

What is Montgomery Cyclery's return and satisfaction policy?

Accepted Answer

The shop offers a 100% satisfaction guarantee allowing returns within 30 days of purchase with original receipt and packaging; items will be replaced or refunded in full. Sale, close-out, special order, discontinued, or used merchandise are excluded from this policy.

Question 4

How does the lowest price guarantee work at Montgomery Cyclery?

Accepted Answer

If a customer finds any Montgomery Cyclery product at a lower price within the Greater Cincinnati area during the 30 days following purchase, the shop will match that price.

Question 5

What happens to repaired bikes that are not picked up within the return window?

Accepted Answer

Repaired items ready for pickup will be charged $2.00 per day for storage after 30 days from completion; items not collected within 60 days from completion will be disposed of.

Question 6

Does Montgomery Cyclery accept special orders for items not in stock?

Accepted Answer

Yes, the shop accepts special orders and requires a 50% non-refundable deposit at the time of order; customers are notified by telephone when the item arrives.

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