Question 1

What financing options does Montgomery Cyclery offer?

Accepted Answer

Montgomery Cyclery offers a Synchrony Financial Sport credit card with 6 months deferred interest on purchases of $1 or more if paid in full within that period. No annual fees or minimum purchase requirements apply. The shop also provides a 90-day layaway option that allows customers to claim a bicycle, make payments over time, and take it home once paid in full.

Question 2

What is included with a new bicycle purchase at Montgomery Cyclery?

Accepted Answer

Each new bicycle purchase includes free professional assembly, a free 1-year parts warranty, free basic fit adjustments, and 1 year of free parts adjustments (cables, chain tensioning, wheel truing, headset and bottom bracket adjustment, and lubrication). Additionally, the shop offers a 30-day lowest price guarantee within the Greater Cincinnati area.

Question 3

Does Montgomery Cyclery have a return or satisfaction guarantee?

Accepted Answer

The shop provides a 100% satisfaction guarantee allowing returns within 30 days of purchase with original receipt, original packaging, and obviously new condition. Refunds will be issued in the original payment method when possible, though returns are not allowed on sale, close-out, special order, discontinued, or used merchandise.

Question 4

How does Montgomery Cyclery handle special orders and in-store pickup?

Accepted Answer

Special orders require a 50% non-refundable deposit, and the shop notifies customers by telephone when items arrive. Most orders placed by 11:00am Monday through Friday are ready for pickup after 4:00pm the same day.

Question 5

What happens to repaired items not picked up on time?

Accepted Answer

Customers are notified by phone when repairs are ready. Items not picked up within 30 days of completion incur a $2.00 per day storage charge, and items not collected within 60 days are disposed of.

Question 6

How does Montgomery Cyclery's lowest price guarantee work?

Accepted Answer

If a customer finds any Montgomery Cyclery product at a lower price within the Greater Cincinnati area within 30 days of purchase, the shop will match that price. If a lower price is found after purchase, the shop will refund 110% of the difference.

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