Question 1

What is included with a new bicycle purchase at Montgomery Cyclery?

Accepted Answer

Every new bicycle purchase includes one year of free parts adjustments, a free basic fit adjustment, a one-year parts warranty, professional assembly, and a 30-day lowest price guarantee within the Greater Cincinnati area.

Question 2

Does Montgomery Cyclery offer financing options?

Accepted Answer

Yes, the shop offers a Synchrony Financial Sport credit card with six months no interest if the full balance is paid within six months (on purchases of $1 or more), plus a 90-day layaway option with 100% refundable deposits for the first 30 days.

Question 3

What is Montgomery Cyclery's return and satisfaction policy?

Accepted Answer

The shop offers a 100% satisfaction guarantee allowing returns within 30 days in original condition with the original receipt for a full refund or replacement; sale, closeout, special order, and used items are not eligible for return.

Question 4

How does the shop handle special orders and in-store pickup?

Accepted Answer

Special orders require a 50% non-refundable deposit, and most orders placed by 11:00am Monday through Friday are ready for pickup after 4:00pm the same day.

Question 5

What happens to repaired items left at the shop?

Accepted Answer

Customers are notified by phone when repairs are complete; items not picked up within 30 days incur a $2.00 daily storage charge, and items not picked up within 60 days are disposed of.

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