Question 1

What is included in the warranty on a new bike purchased from MJ's Cyclery?

Accepted Answer

Any new bicycle purchased from the shop includes 5 years of free basic maintenance, which covers brake adjustments, shifting adjustments, and overall tune-ups. More advanced repairs and wear item replacements such as chains and brake pads are the owner's responsibility.

Question 2

Does MJ's Cyclery service eBikes, and are there any limitations?

Accepted Answer

The shop services hub motor eBikes and mid-drive eBikes with drive systems by Shimano, SRAM, Bosch, Fazua, and Specialized, though it will not service eBike conversions or direct-to-consumer brands with proprietary electronics. The shop also requires that removable batteries be removed and taken by the customer, and will decline service on any eBike that cannot be lifted in their workstand.

Question 3

How long does it typically take to get service at MJ's Cyclery?

Accepted Answer

Small jobs like flat repairs are usually completed same day or next day. Large services are currently scheduling about a week out, with jobs promised by end of day rather than a specific time window. Appointments are recommended to ensure service on a particular day.

Question 4

What is MJ's Cyclery's approach to direct-to-consumer eBike brands?

Accepted Answer

The shop has specific concerns about direct-to-consumer eBike brands, noting that many use proprietary electronics and entry-level components unsuitable for the demands of electric bikes. The shop will not diagnose electronic issues on these brands and, for models like RadPower Bikes with removable batteries, will require customers to remove and take the battery with them.

Question 5

When did MJ's Cyclery open and what was its founding mission?

Accepted Answer

MJ's Cyclery opened in 2014 with the goal of getting more people on bikes and out of their cars, whether for commuting, errands, or recreation. The shop has since grown into a full sales and service operation serving a range of bike types from basic commuters to high-end mountain and electronic road bikes.

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