Does Mello Velo offer bike rentals?

Yes, Mello Velo offers bike rentals for customers who want to ride without owning a bike.

What happens to used bikes before Mello Velo sells them?

Before a used bike leaves the shop, it is professionally tuned up, any worn parts are replaced, and the shop stands behind all repairs performed. Used bikes also come with complimentary bike sizing.

Does Mello Velo have a saddle try-before-you-buy program?

Yes, Mello Velo maintains a Saddle Library where customers can try saddles before purchasing, recognizing that saddle fit varies by individual.

Can customers order online and pick up in-store at Mello Velo?

Yes, customers can find bikes or gear online and pick them up in-store for free. The shop will ensure proper fit and answer questions upon arrival.

Does Mello Velo offer bike fitting services?

Yes, Mello Velo provides bike fitting services designed to maximize output, increase efficiency, and improve comfort on every ride. All new and used bike purchases include complimentary bike sizing.

What is Mello Velo's approach to customer service?

The shop emphasizes down-to-earth, friendly, and honest service without condescension or high-pressure sales tactics. Staff are knowledgeable and willing to help customers test ride multiple bikes to find the right fit.