Question 1

What types of bikes can Mathews-Gentry service?

Accepted Answer

The shop is a full-service facility that services all non-motorized bikes regardless of make, model, or style. For electric bikes, service is limited to brands the shop sells: Giant, Liv, Momentum, Marin, Salsa, Cannondale, and Commencal.

Question 2

Does Mathews-Gentry offer suspension service?

Accepted Answer

Yes, the shop offers in-house suspension service and basic setup assistance to help customers dial in their ride to suit their specific riding needs.

Question 3

Can the shop build custom wheels?

Accepted Answer

Yes, Mathews-Gentry custom builds wheels to customer specifications, with all handbuilt wheels trued and tensioned.

Question 4

What should customers know about accessing the shop currently?

Accepted Answer

Main Street construction on the 500 block has limited front access with no parking available in front of the store. Customers can access the shop via the back entrance using the public parking lot accessible from West Chestnut Street.

Question 5

Does Mathews-Gentry offer different tune-up packages?

Accepted Answer

The shop offers three tiered tune-up options—Mini, Deluxe, and Full—each with increasing scope of work, plus a frame-up overhaul package for Road and MTB bikes that includes bearing service and fork/shock rebuilds.

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