Question 1

What services does Landry's Bicycles offer in its Needham location?

Accepted Answer

Landry's Needham offers professional bike repairs and maintenance, bike fittings in a dedicated fitting studio, and e-bike test rides. The shop expanded to a larger location in March 2023 with an expanded service center and increased bike inventory storage.

Question 2

Does Landry's have a return or satisfaction guarantee policy?

Accepted Answer

Landry's stands behind all purchases with a 30-day satisfaction guarantee; items can be returned within 30 days for replacement or refund.

Question 3

What is Landry's shipping policy for bikes and parts ordered online?

Accepted Answer

Most bicycles are available for in-store pickup only; eligible bikes that ship cost $99.99. Parts and accessories ship free on orders $99 and over. In-stock orders typically ship in 1–3 business days, and in-store pickup is usually ready within 1–2 business days.

Question 4

Why is Landry's Bicycles notable among bike shops?

Accepted Answer

Landry's has been named one of America's Best Bike Shops by the National Bicycle Dealers Association, recognized for both customer experience and community service and bicycle advocacy. The shop is employee-owned through an ESOP structure since 2010.

Question 5

How long has Landry's been operating?

Accepted Answer

Landry's Bicycles was founded in 1922 and now operates multiple New England locations. The Newton store relocated to Needham in March 2023 to a larger facility.

Question 6

Does Landry's offer electric bikes?

Accepted Answer

Yes, Landry's features a range of pedal-assist electric bikes and invites customers to test-ride e-bikes to experience the latest technology.

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