Question 1

Does Kinetic Cycles offer bike fitting services?

Accepted Answer

Yes. Kinetic Cycles has a team of RETUL Master Fit Technicians trained in road fitting, aero/triathlon fitting, mountain bike fitting, advanced physical assessments, and cycling-specific injuries to help customers achieve comfort and proper positioning on their bikes.

Question 2

What e-bike repair capabilities does the shop have?

Accepted Answer

Kinetic Cycles employs Specialized Turbo Certified Technicians, including Master Level Turbo Techs, who provide diagnostics and repairs for Specialized Turbo e-bikes including the Levo, Como, Vado, and Globe Haul models.

Question 3

Does Kinetic Cycles organize group rides or community events?

Accepted Answer

Yes. The shop hosts a Saturday morning road ride and offers group rides, clinics, classes, and special events as part of its commitment to building a cycling community hub.

Question 4

What is the shop's return policy?

Accepted Answer

Kinetic Cycles offers a 30-day satisfaction guarantee on all items; customers may return purchases within 30 days for replacement or refund.

Question 5

Can customers order bikes and accessories online for delivery or pickup?

Accepted Answer

Most apparel and accessory items are available for shipping; however, some bikes may not be eligible for shipping due to dealer agreements. In-store pickup is free for all items and most orders are ready within one business day.

Question 6

How long has Kinetic Cycles been serving the Sacramento area?

Accepted Answer

Kinetic Cycles has served the Greater Sacramento community for over 15 years.

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