Question 1

What service options does Ken's Bike Shop offer beyond basic repairs?

Accepted Answer

The shop handles work ranging from flat changes to complete overhauls. Specific services include wheel truing, bearing adjustments, brake and shifting adjustments, boxed bike assembly, and tubeless tire installation. Three tiered tune-up levels are available: a standard tune-up, The Ricky Bobby (which includes ultrasonic drivetrain cleaning), and The Overhaul (a comprehensive service including headset, bottom bracket, and hub overhauls).

Question 2

Does Ken's Bike Shop service bikes from brands other than those it sells?

Accepted Answer

Yes. The shop services most bike brands; customers should call ahead with details about their specific bike.

Question 3

Can Ken's Bike Shop assemble a bike purchased elsewhere?

Accepted Answer

The shop can assemble most non-electric bikes and trikes that arrive boxed. It also offers boxing and disassembly services for shipping, though shipping rates vary.

Question 4

What is Ken's Bike Shop's policy on used bikes and trade-ins?

Accepted Answer

The shop does not purchase used bikes. It will consider trade-ins on select brands and types; customers should contact the shop directly to inquire about eligibility.

Question 5

Does Ken's Bike Shop accept online bike reservations?

Accepted Answer

Yes. Customers can reserve and check out bikes online through Locally.com, and the shop encourages visitors to check its website for upcoming events.

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