Question 1

What suspension and brake services does JRA Bicycle Company offer?

Accepted Answer

JRA is a certified suspension and hydraulic brake service center (certified at United Bicycle Institute in Ashland, Oregon) that works on all brands of suspension forks, frame shocks, and disc brakes.

Question 2

Does the shop work on bikes purchased elsewhere?

Accepted Answer

Yes. JRA services and repairs all bicycles regardless of where they were purchased, and treats every bike with equal respect regardless of price or style.

Question 3

What is included in JRA's Bike Spa package?

Accepted Answer

The Bike Spa package includes a wash and drivetrain degrease, brake pad and rim brake inspection, cable and housing lubrication, handlebar tape or grip cleaning, and a protective polish finish. An optional tune-up upgrade is available for an additional fee.

Question 4

Does JRA offer bike demo events or test rides?

Accepted Answer

Yes. JRA periodically hosts mountain bike demo days featuring various bike types (fat bikes, 29ers, 27.5 bikes, hardtails, and suspended bikes) available for 90-minute test rides; specific dates and reservation information are available by calling the shop.

Question 5

What is JRA's approach to cable and housing preparation?

Accepted Answer

JRA cleans and oils all cables before installation to prevent debris-related shifting issues that can result from improperly prepared housing, and emphasizes this as a technique often skipped at other shops.

Question 6

Does JRA offer a free chain wear check?

Accepted Answer

Yes. JRA provides complimentary chain wear checks to help customers understand when replacement is needed; regular chain replacement can extend cassette lifespan significantly.

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