Question 1

Does Johnny Velo Bikes require an appointment for service, or can customers walk in?

Accepted Answer

Regular flat fixes and simple brake adjustments do not require an appointment and can be handled as walk-ins. However, the shop encourages customers to schedule tune-ups and other service work by calling 614-333-0012, as the shop is currently at capacity following the closure of other local bike shops in Central Ohio.

Question 2

What is included with a new bike purchase at Johnny Velo Bikes?

Accepted Answer

Every new bike purchase includes the Rest Assured Plan at no additional cost. This plan covers damaged bikes with a replacement discount of up to 30% toward a new bike, with coverage lasting five years on a sliding scale.

Question 3

Does Johnny Velo Bikes service e-bikes from any brand?

Accepted Answer

Yes. The shop is a member of Micromobility Connect and its skilled technicians are trained and equipped to handle repairs and maintenance on any e-bike model, from routine upkeep to complex issues.

Question 4

What recognition has Johnny Velo Bikes received?

Accepted Answer

The shop was voted Best Bike Shop in Columbus by Columbus Monthly Readers in 2025 and has been voted America's Best Bike Shop seven years in a row by the National Bike Dealers Association (NBDA).

Question 5

What is the origin story of Johnny Velo Bikes?

Accepted Answer

The shop was founded by John Robinson, a former corporate banking consultant and bicycle enthusiast who left his career to create a bike shop with a welcoming atmosphere. He spent weeks learning the cycling industry, visiting shops across the country, and consulting with manufacturers before opening Johnny Velo Bikes.

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