Question 1

What is the typical turnaround time for bike service at this shop?

Accepted Answer

Most service jobs are completed within 24 hours. Quicker jobs may take about an hour, while larger repairs typically take a couple of days depending on the queue. The shop offers loaner bikes to keep customers riding while their bike is being serviced.

Question 2

Does the shop service bikes from other brands, or only Trek?

Accepted Answer

The shop services all makes and models of bicycles, regardless of brand. Customers can bring in any brand of bike for repair and maintenance.

Question 3

What financing options are available for bike purchases?

Accepted Answer

The shop offers Trek Financing powered by Citizens Pay, with convenient payment plans starting at 0% APR that allow customers to spread payments over time.

Question 4

Does the shop offer home delivery for new bikes?

Accepted Answer

Yes, the shop offers home delivery with new bike day delivery service. Customers can place an order, call to schedule delivery, and the shop will bring the bike to their doorstep, though geographic limitations may apply.

Question 5

What is the shop's return or exchange policy?

Accepted Answer

The shop offers a 30-day return or exchange period. If a bike doesn't feel right within 30 days of purchase, the shop will take it back or help swap it for a different model.

Question 6

Does the shop provide any free services with a new bike purchase?

Accepted Answer

New bike owners receive a free Level 1 service tune-up within the first 12 months of ownership, which includes brake and gear adjustments and tire inflation. The shop also offers free Ride Line support for roadside assistance via the Ride Club app.

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