Question 1

Does Infinity Bike Shop offer bike rentals?

Accepted Answer

Yes, the shop offers bike rentals for visitors or those wanting to try a new style of riding.

Question 2

What is Infinity's policy on bicycle returns and exchanges?

Accepted Answer

All bicycle sales are final. Customers may exchange a bicycle for in-store credit (gift card) within 7 days with original receipt; a 20% restocking and cleaning fee applies. Bicycles can also be exchanged for a different bike, with any remaining value difference issued as store credit.

Question 3

Can customers order online and pick up in-store at Infinity?

Accepted Answer

Yes, customers can find bikes or gear online and pick up in-store free of charge. Most orders are ready within one business day, though some items may require additional processing time for transfer or assembly. Orders must be picked up within 30 days or a 10% restocking fee applies.

Question 4

What is Infinity's return policy for parts and accessories?

Accepted Answer

Non-bicycle items can be returned within 14 days for a full refund or replacement if in new condition or defective. Used merchandise may be subject to a restocking fee. Items can be returned in-store or shipped back via Ground UPS or insured US Mail.

Question 5

When was Infinity Bike Shop founded?

Accepted Answer

Infinity was founded in May 2010 as a service-oriented bicycle shop.

Question 6

What types of cyclists does Infinity serve?

Accepted Answer

The shop has a dedicated staff that works with cyclists of all abilities, from beginners just starting out to those who train and compete, with bikes suited for commuting, recreation, and racing.

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