Question 1

Does Infinity Bike Shop offer bike rentals?

Accepted Answer

Yes, Infinity offers bike rentals for visitors or those interested in trying a new style of riding.

Question 2

What is Infinity's return policy for bicycles?

Accepted Answer

All bicycle sales are final. Customers may exchange a bicycle for in-store credit (gift card) within 7 days with the original receipt; a 20% restocking and cleaning fee applies. Bicycles can also be exchanged for a different bike, with any value difference applied as store credit.

Question 3

How does Infinity's online ordering and in-store pickup work?

Accepted Answer

Customers can order bikes and gear online for free in-store pickup. Most orders are ready within one business day, though some items may require additional time for assembly or transfer from off-site locations. Orders must be picked up within 30 days or a 10% restocking fee will be charged.

Question 4

What repair and service work does Infinity perform?

Accepted Answer

Infinity offers expert bike repair and service for all service needs. The shop also provides fitting assistance to ensure customers are on the correct bike and frame size for a comfortable, safe cycling experience.

Question 5

What is Infinity's satisfaction guarantee for non-bicycle purchases?

Accepted Answer

Infinity offers a 14-day satisfaction guarantee on non-bicycle items. Customers can return items in new condition for a refund or replacement; used merchandise may be subject to a restocking fee.

Question 6

When was Infinity Bike Shop founded?

Accepted Answer

Infinity Bike Shop was founded in May 2010 as a service-oriented shop dedicated to serving cyclists of all abilities in the local cycling community.

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