Question 1

Does Incycle sell pre-owned and open-box bikes, and what condition are they in?

Accepted Answer

Yes, Incycle stocks pre-owned bikes across road, mountain, gravel, and e-bike categories, as well as open-box equipment. All pre-owned bikes undergo a rigorous multi-point inspection, are professionally cleaned and tuned, and arrive nearly assembled and ready to ride.

Question 2

What is Incycle's return policy on pre-owned bikes?

Accepted Answer

Incycle offers a 30-day hassle-free return policy on pre-owned bikes. If a customer is not completely satisfied, they can return the bike within 30 days for a full refund or exchange.

Question 3

Does Incycle offer demo bikes or test rides?

Accepted Answer

Yes, Incycle offers free test rides. The shop specifically advertises the ability to book a free test ride for Specialized Levo e-bikes.

Question 4

What payment options does Incycle provide?

Accepted Answer

Incycle offers financing through Affirm, allowing customers to pay at their own pace starting at 0% APR. The shop also offers free shipping on equipment orders over $50.

Question 5

Does Incycle have multiple locations, and where are they?

Accepted Answer

Incycle operates over 20 stores across Southern California, the Bay Area, Northern California, and Colorado, with an online store serving customers nationwide.

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