Question 1

Does Hoopty Bikes offer mobile repair service, and how does it work?

Accepted Answer

Yes, Hoopty Bikes comes to the customer's location in Los Angeles to perform repairs. Customers text a photo of their bike, the service needed, and their zip code to 310-308-0252 for a free estimate. Service is by appointment only and rates are $95/hr plus parts, with a 1-hour minimum per bike, prorated every 15 minutes after the first hour.

Question 2

What is included in a tune-up at Hoopty Bikes?

Accepted Answer

A tune-up includes a 40-bolt safety inspection of all component bolts, lubrication of brake and shifter cables, derailleur and chain adjustment, brake caliper centering, spoke tension checks and wheel truing, headset bearing adjustment, frame and drivetrain cleaning, and a test ride with any necessary readjustments.

Question 3

Does Hoopty Bikes assemble bikes purchased online?

Accepted Answer

Yes, the shop offers out-of-the-box bike builds to factory specifications. Conventional bicycles typically take 1.5–3 hours and e-bikes take 2–4 hours; labor costs are lower if assembly finishes ahead of the estimated time.

Question 4

Who owns Hoopty Bikes and what is their background?

Accepted Answer

Chris Duncan, the owner, is a Hall of Fame BMX athlete and master bicycle mechanic with 30 years of professional experience. He set three world records on the X Games BMX dirt jump circuit in the early 2000s and launched Hoopty Bikes in San Francisco in 2009, later relocating to Los Angeles in 2015 to build the city's mobile bike repair service.

Question 5

What types of bikes does Hoopty Bikes service?

Accepted Answer

The shop services mountain and road bikes, e-bikes, hybrids, commuters, single-speeds, urban bikes, BMX, beach cruisers, and kids' bikes, including models from Trek, Specialized, Giant, Cannondale, KHS, Rad Power, Aventon, and many others.

Question 6

Is there a charge for mobile service, and are there any current promotions?

Accepted Answer

There is currently no mobile fee for a limited time as stated on the website, though this promotional offer may be subject to change. Standard rates of $95/hr plus parts apply once any promotion ends.

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