Question 1

What bike service options does Highlander Bike offer?

Accepted Answer

Highlander Bike offers scheduled maintenance, complete overhauls, and tune-ups. A standard tune-up is priced at $84.95, while a 24-hour rush tune-up is available at $150 (subject to mechanic availability for after-hours work). A full overhaul, which includes new parts installation labor, deep cleaning, bearing re-packing when needed, and tune-up, is $250.

Question 2

What comes with a bike purchase from Highlander Bike?

Accepted Answer

Every bike purchase includes one year of free adjustments, 20% off all bike accessories and parts, and a free professional in-store fitting (valued at $50). The shop also provides guidance to help customers find a bike they will use long-term.

Question 3

Does Highlander Bike have a special program for missionaries?

Accepted Answer

Yes. Missionaries receive 10% off all bike accessories and parts, and missionary bike purchases include two years of free service.

Question 4

How does Highlander Bike approach selecting which brands to carry?

Accepted Answer

Highlander Bike tests products from a wide range of manufacturers and only stocks bikes and components that meet their performance expectations, rather than stocking based on hype or advertising. The shop emphasizes practical recommendations over selling the most expensive option available.

Question 5

What is notable about the shop's ownership and staff?

Accepted Answer

Highlander Bike was founded in 1979. The current owner is Doug Moffat, and the shop manager is Max Moffat, Doug's son, who has worked in the shop since a young age and has over 20 years of mechanical experience learned from skilled mechanics.

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