Question 1

What services does Hello Bicycle specialize in?

Accepted Answer

Hello Bicycle offers suspension service and tune-ups with a focus on detail-oriented, individually tailored service packages. The shop is available to provide estimates for repair needs and required timeframes, and customers can call about specific services to determine what fits their cycling needs.

Question 2

Can Hello Bicycle schedule appointments for repairs?

Accepted Answer

Yes. Hello Bicycle offers appointments with a 24-hour turnaround time for customers who need consistent bicycle service. Appointments require a 50% non-refundable deposit and an inspection before the appointment can be scheduled.

Question 3

What certifications do the technicians at Hello Bicycle hold?

Accepted Answer

The shop's owner and head technician holds multiple professional certifications, including UBI Certified Technician, UBI Certified Suspension Technician, USA Cycling Certified Race Mechanic, and Complete Shimano s-tec Certification. The shop is also a PBMA member and a founding member of the NAU Yellow Bike Program.

Question 4

Does Hello Bicycle operate a café on-site?

Accepted Answer

Yes. Hello Bicycle operates an attached café that is open Wednesday through Sunday from 8am to 3pm. The café hosts art shows, coffee tastings, and community events aligned with the shop's mission of creating space for the community.

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