Question 1

What service labor rates does Gilroy Motorcycle Center charge?

Accepted Answer

Labor rates vary by vehicle type: generators at $135/hour, motorcycles at $145/hour, ATVs/SxS/UTVs at $165/hour, watercraft at $175/hour, and Ducati motorcycles at $175/hour. For models 10 years and older (excluding PWC), the shop charges $220/hour for the first 3 hours, then $290/hour for 4 or more hours.

Question 2

What facilities and equipment does the shop's service department have?

Accepted Answer

The service department features 8 motorcycle lifts and 2 full-size car lifts, built to state-of-the-art standards. The shop occupies over 46,600 square feet and maintains a full Parts & Accessories Department with dedicated parts storage.

Question 3

How long has the shop maintained its customer satisfaction record?

Accepted Answer

Gilroy Motorcycle Center's service department has earned and maintained an above-average national customer satisfaction score for the last 36 years.

Question 4

When did Gilroy Motorcycle Center open at its current location?

Accepted Answer

The shop opened its doors at its current location on December 21, 2021, and is the largest motorcycle dealership in Northern California.

Question 5

How can customers schedule a service appointment?

Accepted Answer

Customers can call (408) 842-9955 or email service@gilroymotorcyclecenter.com to schedule an appointment. The shop handles tune-ups, flat tire repairs, routine maintenance, and other service needs.

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