Question 1

What options does George Garner Cyclery offer for online ordering?

Accepted Answer

The shop offers click-and-collect ordering online with free in-store pickup, typically ready the following day after 11:00am. Orders placed online can also be ready the same day if customers call the Northbrook location at (847) 272-2100 to alert staff. Standard ground shipping is available for $15.00 within the Continental U.S., with delivery in 7-10 days.

Question 2

What is George Garner Cyclery's return and exchange policy?

Accepted Answer

The shop offers a 100% satisfaction guarantee with a 30-day return window for parts and accessories, 7 days for bicycles and car racks, and does not accept returns on sale or special order items. Returns must include an original sales receipt and a return authorization number obtained by phone or email. Used bikes and parts are not eligible for refund or exchange.

Question 3

Does George Garner Cyclery offer a price-match guarantee?

Accepted Answer

Yes, the shop provides a 30-day price-match guarantee on purchases.

Question 4

What services does George Garner Cyclery provide beyond bike sales?

Accepted Answer

The shop offers bike fit services, bike rentals, trade-ins and used bikes, and a 2-year service policy. Additionally, customers can take advantage of a 5 for 10 accessory discount program.

Question 5

Can customers pick up orders curbside at George Garner Cyclery?

Accepted Answer

Yes, the shop offers curbside pickup; customers should call the location upon arrival and staff will meet them outside. The Northbrook location can be reached at (847) 272-2100.

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