Question 1

What is the typical turnaround time for bike repairs at Garrison's Cyclery?

Accepted Answer

Most service is completed by appointment with a 24-hour turnaround. Customers should call ahead to schedule their repair.

Question 2

Does Garrison's Cyclery offer a discount on tune-ups for bikes purchased at the shop?

Accepted Answer

Yes, bicycles purchased from Garrison's Cyclery receive a 20% discount on the standard tune-up service, which normally costs $159.99.

Question 3

What does Garrison's Cyclery include in a Safety Check versus a Standard Tune-Up?

Accepted Answer

A Safety Check ($85) covers brake and shifting adjustments, fastener tightening, minor wheel truing, tire inspection, and chain lubrication. A Standard Tune-Up ($159.99) is more comprehensive, including hub and headset adjustments, wheel truing and tensioning, derailleur alignment, cable inspection, and frame cleaning.

Question 4

Who are the main service technicians at Garrison's Cyclery and what are their specialties?

Accepted Answer

Rick Nersasian is the lead mechanic with 15 years of boutique shop experience and prior work with Rock Shox Corporation. Clint Dager is the bike builder specializing in new bike builds, a retired CAT-1 racer with mountain biking experience. Mark Taylor brings 30+ years of bicycle industry experience to both mechanical and sales roles.

Question 5

How long has Garrison's Cyclery been in business and who is the owner?

Accepted Answer

Garrison's Cyclery opened in 2008 and is owned by Rob Garrison, who developed his expertise through hands-on experience and manufacturer training programs including Shimano, SRAM, DT Swiss, and Wheel Smith.

Question 6

What type of bicycles does Garrison's Cyclery service?

Accepted Answer

The shop is a full-service sales and repair facility that services most major brands and models of bike-shop-quality bicycles.

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