Question 1

Does Freewheeler Bike Shop II build custom bikes?

Accepted Answer

Yes. The shop specializes in custom mountain, road, and fat tire bikes built from the ground up, in addition to stocking standard inventory. If a customer's desired configuration is not in stock, the shop can modify or build a new bike to specification.

Question 2

What is the shop's return policy?

Accepted Answer

Freewheeler has a 30-day return policy. Items must be returned in original packaging, unused, uninstalled, and in brand-new condition. Return shipping costs are the buyer's responsibility. Customers should call ahead to obtain an RMA number before shipping back any item.

Question 3

How long does it take for online orders to ship?

Accepted Answer

Orders require 3 business days processing time. Bikes and frames may take longer depending on the manufacturer. In-store pickup is available for local customers and is subject to the same 3-day processing window, though customers are notified by email when their order is ready.

Question 4

Does the shop offer in-store bike demos?

Accepted Answer

Yes. The shop offers e-bike demos for customers interested in testing electric bikes in person.

Question 5

When did Freewheeler Bike Shop open, and what is its background?

Accepted Answer

Freewheeler was founded in 1978 by Gordy with a passion for bikes and minimal startup capital. The shop began with a focus on BMX and has expanded over decades to carry a wide range of bike categories including mountain, road, electric, gravel, fat bikes, trikes, and many others, and is known for its large inventory across multiple brands.

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