Question 1

What maintenance service packages does Freewheel Bike Eden Prairie offer?

Accepted Answer

The shop offers four tiered Golden Wrench maintenance packages: Wash, Lube + Inspect ($59.99), Level One ($139.99), Level Two ($229.99), and Level Three ($499.99). Each package builds on the previous one, ranging from basic cleaning and lubrication to complete disassembly and rebuild, with Level Three including hydraulic fluid replacement and cable rerouting.

Question 2

Does Freewheel Bike service e-bikes, and are there any limitations?

Accepted Answer

Freewheel Bike accepts all brands of e-bikes for standard mechanical repairs and is certified to service Bosch, Shimano, TQ, Fazua, Mahle, Hyena, and Promovec power systems. E-bikes with non-certified power systems can only receive mechanical repairs on common bicycle components like brakes and derailleurs, not electrical or proprietary components.

Question 3

What is the Freewheel Fanatics membership club?

Accepted Answer

Freewheel Fanatics is a lifetime membership program (one-time $30 fee) that provides 10% everyday discounts on parts, accessories, and apparel, plus a monthly 20% discount on one item, access to member-only flash sales and promotions, and VIP invites to shop events, rides, and parties.

Question 4

How quickly can the shop complete bike repairs?

Accepted Answer

For maintenance package appointments, the shop requires a pre-service consultation to order parts in advance, allowing customers to keep riding. After dropping off the bike on the appointment date, service is completed within 48 hours. Walk-in drop-offs without a specific appointment date are also accepted.

Question 5

Does Freewheel Bike accept HSA or FSA funds for bike purchases?

Accepted Answer

Yes, the shop accepts HSA and FSA funds for bike purchases, according to the website.

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