Question 1

What maintenance service packages does Freewheel Bike Eden Prairie offer?

Accepted Answer

The shop offers four tiered Golden Wrench maintenance packages: Wash, Lube + Inspect ($59.99), Level One ($139.99), Level Two ($229.99), and Level Three ($499.99). Each package builds on the previous one, ranging from basic cleaning and lubrication to complete disassembly and rebuild, with Level Three including hydraulic fluid replacement and cable rerouting.

Question 2

Does Freewheel Bike service e-bikes, and are there any limitations?

Accepted Answer

Freewheel Bike accepts all brands of e-bikes for standard mechanical repairs and is certified to service Bosch, Shimano, TQ, Fazua, Mahle, Hyena, and Promovec power systems. E-bikes with non-certified power systems can only receive mechanical repairs on common bicycle components like brakes and derailleurs, not electrical or proprietary components.

Question 3

What is the Freewheel Fanatics membership club?

Accepted Answer

Freewheel Fanatics is a lifetime membership program (one-time $30 fee) that provides 10% everyday discounts on parts, accessories, and apparel, plus a monthly 20% discount on one item, access to member-only flash sales and promotions, and VIP invites to shop events, rides, and parties.

Question 4

How quickly can the shop complete bike repairs?

Accepted Answer

For maintenance package appointments, the shop requires a pre-service consultation to order parts in advance, allowing customers to keep riding. After dropping off the bike on the appointment date, service is completed within 48 hours. Walk-in drop-offs without a specific appointment date are also accepted.

Question 5

Does Freewheel Bike accept HSA or FSA funds for bike purchases?

Accepted Answer

Yes, the shop accepts HSA and FSA funds for bike purchases, according to the website.

Freewheel Bike Eden Prairie

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