Question 1

What makes Fit Werx's bike fitting approach different from other shops?

Accepted Answer

Fit Werx fits the rider independently of the bike, focusing on positioning, technique refinement, and equipment setup tailored to the individual. The shop's fitters are among the most experienced in the industry, each having completed thousands of fittings, and the fitting process is grounded in methods established and proven over time rather than relying solely on tools or generic protocols.

Question 2

Does Fit Werx work with existing bikes or only new purchases?

Accepted Answer

Fit Werx works with both existing bikes and new bike purchases. Whether a rider is looking to get more comfortable on a current bike, overcome an injury, or achieve performance goals, the shop applies the same rider-first approach to fitting and adjustment.

Question 3

When was Fit Werx founded and what was the original vision?

Accepted Answer

Fit Werx was founded in 2001 by Ian Buchanan with the goal of bridging the knowledge of the best bike fitting studios with the product selection and mechanical skills of the best bike shops. The shop was created to serve riders of all levels by combining dedicated professional expertise with a commitment to putting the rider's needs first, rather than focusing solely on product technology.

Question 4

What is Fit Werx's philosophy on bike assembly and builds?

Accepted Answer

Fit Werx's mechanics approach every bike build with a "zero defects" attitude, aiming for bikes to fit and work as well as possible, last as long as possible, and provide the best long-term value and ride experience. The career-based mechanics team treats production and custom builds with the same commitment to quality.

Question 5

Has Fit Werx received industry recognition?

Accepted Answer

Fit Werx was voted the "#1 Bike Shop in America" by readers in 2013 and 2015, named a "Top 100 Bike Shop" and one of 29 "Must Visit Bike Shops" in the country, recognized as having "one of the Top Bike Fitters in the Country," and listed as a "Top 50 Tri Shop in the U.S."

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