Question 1

What is the history of Exton Bicycles?

Accepted Answer

Exton Bicycles was founded in 1974 by William Jones Senior and has been family-owned and operated since its inception. The shop is now run by his sons Robert Jones and William Jones, and the team collectively brings over 150 years of combined experience in the bicycle industry.

Question 2

Does Exton Bicycles offer a service warranty on bikes purchased there?

Accepted Answer

The shop offers a Lifetime Service Policy on bicycles purchased from them, providing routine adjustments and maintenance for as long as the customer owns the bike.

Question 3

What are the terms for in-store pickup of online orders?

Accepted Answer

In-store pickup is free for all items, including bikes and oversized products, with most orders ready within one business day. Orders must be picked up within 30 days or a 10% restocking fee will be charged; customers can call ahead to confirm product availability.

Question 4

What is Exton Bicycles' return and exchange policy?

Accepted Answer

All sales are final and deposits are non-refundable. Exchanges and returns are at the discretion of management and must be in original packaging; special orders require full payment upfront and are not refundable.

Question 5

Does Exton Bicycles offer bike fitting services?

Accepted Answer

The shop provides professional bike repair and fitting services to ensure customers are on the right frame size for a comfortable and safe cycling experience.

Question 6

What types of cyclists does Exton Bicycles serve?

Accepted Answer

The shop serves all types of cyclists, including new and veteran riders, road and mountain enthusiasts, and those using bikes for recreation and transportation.

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