Question 1

Does Epic Cycles build custom wheels in-house?

Accepted Answer

Yes. Epic Cycles hand-builds wheels laced in-shop using Industry Nine hubs manufactured in Asheville, matched to the rider's weight, rim preference, spoke count, and riding style. Custom builds typically turn around in 1–2 weeks, and the shop also handles repairs, rebuilds, and true-ups on existing wheels.

Question 2

What suspension brands does the shop service?

Accepted Answer

Epic Cycles performs fork and shock work in-house on Fox, RockShox, Öhlins, and DVO suspensions, including full rebuilds, lower leg service, seal and wiper kits, damper service, and air spring service. Tuning is matched to the rider's weight, riding style, and terrain.

Question 3

Can customers rent bikes at Epic Cycles?

Accepted Answer

Yes. The shop operates a rental fleet with trail-capable machines for riding areas like Pisgah, Bent Creek, and DuPont, as well as relaxed-geometry pedal-assist e-bikes for town rides and greenways. The Black Mountain location serves as the home base for rentals.

Question 4

Does Epic Cycles offer bike fitting services?

Accepted Answer

Yes. The shop provides bike fitting sessions that cover saddle height and fore/aft positioning, reach, bar height, cleat position, and cockpit adjustments. Fitting is useful for new bike buyers, riders experiencing pain or numbness, and anyone seeking to improve their current setup.

Question 5

What is Epic Cycles' repair turnaround time?

Accepted Answer

Walk-in adjustments require no appointment and can often be completed same-day. Bigger jobs receive same-week turnaround whenever possible. Custom wheel builds typically take 1–2 weeks.

Question 6

What makes the mechanics at Epic Cycles distinctive?

Accepted Answer

Epic Cycles employs mechanics who actively ride, with over 25 years of combined industry experience. The shop treats every bike—from top-spec race rigs to vintage steel hardtails—with the same attention to detail, and has been recognized as one of the best shops in the Western North Carolina area.

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