Question 1

Does Electrified Rides offer electric bike rentals and delivery services?

Accepted Answer

Yes, the shop offers electric bike rentals with 48-hour advance booking required. The shop also provides delivery and pickup services directly to customers' locations within their service area, which extends between Washington DC and Connecticut.

Question 2

What is the return policy for new electric bike purchases?

Accepted Answer

New bikes purchased from Electrified Rides can be returned within 7 days of delivery if in new condition. A booking deposit is required at the time of appointment and is non-refundable, though it may be applied toward a bike purchase within 30 days.

Question 3

How far in advance must appointments be booked?

Accepted Answer

New bike appointments require 24 hours advance notice, while rental and repair appointments require 48 hours notice. A deposit is required at the time of booking to secure an appointment.

Question 4

What is the history and mission behind Electrified Rides?

Accepted Answer

Electrified Rides opened in May 2021 and is operated by the team behind Whitemarsh Revolutionary Cycles, founded in 2016 with the belief that electric bicycles are a tool for societal change. The shop has been featured in Grid Magazine and USA Today, and operates with a mission to improve society by enabling more people to experience active commuting via electric bicycle or moped.

Question 5

Does the shop offer consulting services on electric bikes?

Accepted Answer

Yes, Electrified Rides offers consulting on electric bikes in addition to sales, rentals, and repair services. The team provides guidance to customers evaluating e-bikes for various purposes, from exercise to car replacement.

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