Question 1

What types of bikes does East West Bikes service?

Accepted Answer

East West Bikes services road, mountain, cyclocross, tri, and commute bikes. The shop's mechanics are capable of servicing all types of bikes using high-quality tools.

Question 2

Is East West Bikes a Campagnolo Pro Shop?

Accepted Answer

Yes, East West Bikes is designated as a Campagnolo Pro Shop. The shop builds and services Campagnolo-equipped bikes and handles complex component rebuilds including shifters, brake calipers, derailleurs, and hubs. The shop stocks many Campagnolo spare parts and can obtain most service parts not in stock within a couple of days.

Question 3

What is the EWB Challenge Ride?

Accepted Answer

The EWB Challenge is an annual community event featuring a 60-mile ride through local hills in North Orange County. The ride rolls at 8am from the shop's downtown Fullerton location and welcomes riders of all abilities, with food served afterward by Big J's BBQ until 4pm.

Question 4

Does East West Bikes accommodate walk-in customers or is an appointment required?

Accepted Answer

The shop is open Tuesday through Friday from 11am to 6pm and Saturdays from 10am to 5pm for regular service. Other hours are available by appointment.

Question 5

What is the shop's service philosophy?

Accepted Answer

East West Bikes emphasizes clear communication and offering customers options regarding repair levels, spare parts, and next steps. The shop dedicates appropriate time and attention to each repair, with all bikes serviced by experienced technicians.

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