Question 1

Does Dialed Bike Co. offer suspension service in-house?

Accepted Answer

Yes, suspension services are completed onsite, allowing customers to get back on the trail faster without having to wait for external shop turnaround.

Question 2

Can the shop build custom wheels?

Accepted Answer

Yes, Dialed Bike Co. builds custom wheels to order, with options to select rims, hubs, and spokes in customer-chosen colors.

Question 3

Does Dialed Bike Co. have a mobile service option?

Accepted Answer

The shop operates a full mobile shop van that can be brought to regional events, customer homes, or employer locations to provide service and save customers time getting back to riding.

Question 4

Is the Marble Falls location family and pet friendly?

Accepted Answer

Yes, the shop is designed as a family and pet friendly space that functions as a community gathering spot and bike gallery.

Question 5

What is the backstory behind Dialed Bike Co.?

Accepted Answer

The shop was founded by Steve Borgic and Ray Cashman to serve the Austin-area riding community with top-tier service, bikes, and apparel. The Marble Falls headquarters now serves as a destination shop positioned near Spider Mountain, Reveille Peak Ranch, and Station Bike Park.

Question 6

Can customers hang out and relax while their bike is serviced?

Accepted Answer

Yes, the shop offers a casual environment where customers can have a cold drink (including beer) while waiting for minor repairs and other service work.

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