Question 1

What is included in Danny's Cycles' 13-Month Service Plan?

Accepted Answer

Every new bike purchase includes unlimited basic tune-ups and adjustments at any Danny's Cycles location for 13 months, with replacement parts covered if they fail due to manufacturer defects. The plan recommends two visits: a 1-month check-up for initial adjustments and a 12-month tune-up before expiration. Wearable parts such as brake pads, chains, tires, and grips are not covered.

Question 2

Can customers rent bikes from Danny's Cycles before buying?

Accepted Answer

Yes, the shop offers daily and weekly bike rentals, allowing customers to test bikes before making a purchase.

Question 3

Does Danny's Cycles accept trade-ins or used bikes?

Accepted Answer

The shop accepts trade-ins of used bikes for credit toward a new Trek purchase, and also offers an Upway e-bike trade-in program for instant credit toward e-bike purchases.

Question 4

What is the 26-Month Extended Service Plan and what does it add?

Accepted Answer

The 26-Month Extended Service Plan extends coverage from 13 to 26 months and includes unlimited tune-ups for the full period plus flat tire insurance covering tube replacements and repair labor. The plan must be purchased at the time of bike purchase and costs $39.99 when added with a new bike from Danny's Cycles.

Question 5

Does Danny's Cycles assemble bikes purchased elsewhere?

Accepted Answer

Yes, the shop offers professional bicycle assembly for bikes bought at other retailers, in addition to assembly and delivery for bikes purchased from Danny's Cycles.

Question 6

How long has Danny's Cycles been in business?

Accepted Answer

Danny's Cycles has been operating since 1967 and currently operates six convenient locations across Connecticut and New York.

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