Question 1

What is included in Danny's Cycles' 13-Month Service Plan?

Accepted Answer

Every new bike purchase includes unlimited basic tune-ups and adjustments at any Danny's Cycles location for 13 months, plus replacement parts and labor if components fail due to manufacturer defects. The shop recommends a 1-month check-up for initial adjustments and a 12-month tune-up before coverage expires. Wearable parts such as brake pads, chains, tires, and grips are not covered under the plan.

Question 2

Does Danny's Cycles offer bike rentals?

Accepted Answer

Yes, the shop offers daily and weekly bike rentals, allowing customers to try a bike before purchasing.

Question 3

Can Danny's Cycles assemble a bike purchased elsewhere?

Accepted Answer

Yes, Danny's Cycles provides professional assembly for bicycles bought from other retailers, with tune-up packages starting at $109.

Question 4

What is the Flat Insurance option, and how long does it last?

Accepted Answer

Flat Insurance covers inner tube replacements and repair labor for flats, with lifetime protection as long as the customer owns the bike. It costs $39.99 when added at the time of bike purchase from Danny's Cycles, or starting at $49.99 for bikes purchased elsewhere. While-you-wait service is available when shop availability allows.

Question 5

Can customers trade in used bikes at Danny's Cycles?

Accepted Answer

Yes, customers can trade in used bikes for credit toward a new Trek purchase. The shop also offers Upway e-bike trade-in, allowing customers to trade e-bikes for instant credit.

Question 6

How long has Danny's Cycles been in business?

Accepted Answer

Danny's Cycles has operated since 1967 and currently operates six convenient locations across Connecticut and New York.

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