Question 1

What is Cycle Loft's service turnaround time?

Accepted Answer

Most service jobs are completed within 24 hours. Quick jobs can be done in about an hour, while larger jobs typically take a couple of days depending on the queue. The shop offers loaner bikes to keep customers riding if their bike will take longer.

Question 2

Does Cycle Loft offer home delivery and pickup for service?

Accepted Answer

Yes, the shop provides home bike pickup and drop-off service for repairs. Customers can also have new bikes delivered to their doorstep after placing an order and scheduling delivery with the shop, though geographic limitations may apply.

Question 3

What financing options does Cycle Loft offer?

Accepted Answer

The shop offers Trek Financing powered by Citizens Pay, which allows customers to spread payments over time with plans starting at 0% APR.

Question 4

Does Cycle Loft have a return or exchange policy for new bikes?

Accepted Answer

The shop offers a 30-day return or swap guarantee. Customers can ride the bike and return it or exchange it for a different model within 30 days if it doesn't feel right.

Question 5

Does Cycle Loft service bikes from other brands?

Accepted Answer

Yes, the shop services all makes and models of bikes, regardless of brand. No appointment is needed for service.

Question 6

What is included in Cycle Loft's free Level 1 service package?

Accepted Answer

Customers who bring their bike in within the first 12 months of ownership receive a free tune-up that includes brake and gear adjustments and tire inflation.

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