Question 1

What does Collette Machine and Tool specialize in?

Accepted Answer

Collette Machine and Tool specializes in the repair and service of bicycle suspension components, including forks, shocks, and complete mountain bikes. The shop offers both local in-person services and mail-order service for customers nationwide.

Question 2

How does the appointment system work at this shop?

Accepted Answer

All service at Collette Machine and Tool is by appointment only, with flexible scheduling available most days and times. Bicycles are typically worked on the day of appointment with a goal of completion the following day.

Question 3

Does the shop offer mail-order suspension service?

Accepted Answer

Yes, the shop accepts shipped suspensions via UPS in regular-sized boxes. Customers should wrap components with multiple layers of padding, notify the shop via the contact page that a package is coming, and can request next-day service turnaround.

Question 4

What additional services are available beyond suspension work?

Accepted Answer

The shop can accommodate installation and removal of suspension from complete bicycles for an additional $40–$100 fee, and can perform most other needed bicycle repairs. A large inventory of suspension spare and repair parts is maintained in-house.

Question 5

Does Collette Machine and Tool sell rebuilt or used suspension components?

Accepted Answer

The shop typically stocks options for rebuilt shocks for sale when a customer's shock or fork has reached the end of its serviceable life.

Question 6

What is the shop's approach to sustainability?

Accepted Answer

Collette Machine and Tool emphasizes keeping bicycles running and out of the landfill, with a focus on repair and reuse rather than replacement of suspension components.

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