Question 1

Does CK Cycles accept bikes that weren't purchased there?

Accepted Answer

Yes. CK Cycles welcomes new clients and services all bike models, regardless of where they were purchased. The shop's service technicians will provide a full analysis and consultation on any bicycle brought in.

Question 2

What is CK Cycles' service turnaround time?

Accepted Answer

The shop is open for walk-ins during normal business hours. Express service with a 1 business day turnaround is available for an additional $30 fee (unless parts need to be ordered), and limited express drop-offs can be scheduled in advance for $25.

Question 3

How long has CK Cycles been in business?

Accepted Answer

CK Cycles was founded in 1905 by Charles Klarsfeld in Downtown Albany and is housed in one of only a few buildings originally built specifically to be a bicycle store. The current president and general manager, Jeff Pepper, has nearly 50 years of experience in the bicycle industry and has led the shop since 2008.

Question 4

What types of major repairs does CK Cycles perform in-house?

Accepted Answer

The shop performs all major bike-related repairs in-house, including wheel building and truing, brake and drivetrain work, headset and hub overhauls, bottom bracket service, fork installation, and tubeless tire setup. Complex repairs are occasionally outsourced only if it proves more cost-effective for the customer.

Question 5

Can CK Cycles assemble a bike or build custom wheels?

Accepted Answer

Yes. The shop offers bike building services ($75–$150) and wheel building ($50 per wheel), as well as wheel truing and spoke replacement. Custom wheel work is handled by the shop's experienced service team.

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