Question 1

Does Charlotte Cycles offer bike rental?

Accepted Answer

Yes, Charlotte Cycles rents bikes, triples, and e-bikes.

Question 2

Can customers test ride different bike models at the shop?

Accepted Answer

Yes, Charlotte Cycles is noted as one of the few places in the area where customers can test ride different models side-by-side before purchasing.

Question 3

What is Charlotte Cycles' return policy?

Accepted Answer

Customers have 30 days from purchase to request a refund. Products must be in new or like-new condition. Refunds are applied to the original form of payment, and the customer is responsible for return shipping costs.

Question 4

Does Charlotte Cycles offer delivery service?

Accepted Answer

Yes, the shop delivers bikes to customers' homes. Interested customers should call 704-333-4358 to discuss delivery options.

Question 5

How quickly can customers pick up online orders at the shop?

Accepted Answer

Most orders are ready for in-store pickup within one business day, though some items may require additional time for assembly or transfer from off-site locations. Orders must be picked up within 15 days or a 10% restocking fee applies.

Question 6

What types of bikes does Charlotte Cycles specialize in?

Accepted Answer

The shop carries a selection that includes eMTBs, eRoad, eGravel, acoustic bikes, cargo bikes, recumbent trikes, and folding bikes.

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