Question 1

What is Century Cycle's approach to bicycle diagnostics and repair planning?

Accepted Answer

Century Cycle performs a comprehensive assessment on every bicycle to address the root cause of problems rather than symptoms. After the assessment, the mechanic contacts the customer with suitable repair options and lets them decide how to proceed.

Question 2

Does Century Cycle offer cleaning services?

Accepted Answer

Yes, Century Cycle offers a cleaning service designed to save time and help extend the life of bike components.

Question 3

Can Century Cycle customize bikes with specific parts?

Accepted Answer

Yes, the shop offers customization services including personalized wheelsets and installation of custom parts to suit individual rider preferences.

Question 4

What does the Tune-Up Plus service include?

Accepted Answer

The Tune-Up Plus ($119.99) includes the full Tune-Up package, a hand wash of the frame and wheels, one à la carte service (such as wheel true or hub service), and one accessory installation (such as pedals or bar tape).

Question 5

Why does Century Cycle prioritize fast turnaround on repairs?

Accepted Answer

Century Cycle understands how valuable customers' time is and how connected riders are to their bicycles, so the shop prioritizes getting bikes back to customers as quickly as possible with detail-focused, professionally trained technicians.

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