Question 1

What is Center Cycle's return policy on bikes purchased online?

Accepted Answer

Bicycles ordered through the website are not eligible for refund. All bike sales are final. Other merchandise (excluding apparel, shoes, gloves, helmets, and closeout items) may be returned within seven days for replacement or refund if unused.

Question 2

How quickly can orders be picked up in-store?

Accepted Answer

Most orders are ready for in-store pickup within one business day. Customers who call ahead to confirm an order before placing it may be able to arrange faster pickup. Orders must be picked up within 10 days or a 10% restocking fee will be charged.

Question 3

Does Center Cycle offer online ordering with in-store pickup?

Accepted Answer

Yes, the shop offers free in-store pickup on most online orders. Orders typically ship one business day after being placed, or customers can pick them up at the Renton location.

Question 4

What is Center Cycle's satisfaction guarantee?

Accepted Answer

Center Cycle offers a 100% satisfaction guarantee on applicable merchandise. Items can be returned within seven days for replacement or refund, though all bike sales are final and certain categories (apparel, shoes, gloves, helmets, closeouts) are non-returnable.

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