Question 1

What is included with a bicycle purchase from Brandon Bikeworks?

Accepted Answer

Every bike purchased from the shop includes a free $99 tune-up that never expires, free derailleur and brake adjustments for 12 months, and unparalleled customer service.

Question 2

Does Brandon Bikeworks offer a trade-in program for children's bicycles?

Accepted Answer

Yes. The shop's Kids Trade-In Program allows customers to return a child's bicycle when outgrown and receive up to 50% of the original purchase price as credit toward a new bike. All bikes are assembled by a professional mechanic and include free adjustments for 12 months.

Question 3

What is Brandon Bikeworks' return policy?

Accepted Answer

Bicycle purchases may be returned within 3 business days in new and unused condition for in-store credit only; special orders are not returnable. Other purchases must be returned within 30 days in new and unused condition with a receipt, also for in-store credit or exchange only.

Question 4

What happens to bicycle repairs not picked up on time?

Accepted Answer

Repairs not picked up within 5 days of the due date incur a $2.50 per day storage fee. Repairs left unclaimed after 60 days may be sold, donated to local charity, or recycled.

Question 5

Has Brandon Bikeworks received recognition in the cycling industry?

Accepted Answer

The shop was selected by the National Bicycle Dealer's Association as one of the Top 100 Bike Shops in 2014 and 2021.

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