Question 1

What types of bike fits does Border Town Bicycles offer?

Accepted Answer

Border Town Bicycles offers personal bike fits carried out by Jose (Joey) Vera, who has over 25 years of experience. The shop emphasizes that proper bike fit is critical to comfort, performance, and injury prevention at any skill level.

Question 2

Does the shop service bikes from brands other than Specialized and Giant?

Accepted Answer

Yes, Border Town Bicycles services and repairs all bike brands and bike types, including electric bikes, regardless of where they were purchased. Some services can be completed same-day.

Question 3

What is the background of the shop's ownership?

Accepted Answer

Border Town Bicycles was founded by Jose (Joey) Vera, who has over 27 years in the cycling industry, starting in sales and service at a local bike shop before becoming store manager, and Fermin Flores, who has over 12 years of racing and riding experience. Both owners emphasize a commitment to exceptional customer service and high-quality products.

Question 4

What tune-up service options are available at Border Town Bicycles?

Accepted Answer

The shop offers three tune-up levels: a Basic Tune-Up covering brake and shift adjustment, chain cleaning and lubrication, and frame/wheel cleaning; a Deluxe Tune-Up that adds a full bike wash; and a Premium Tune-Up that includes crank removal for chainring cleaning, bottom bracket inspection, and cable lubrication. All prices exclude parts.

Question 5

Can Border Town Bicycles order bikes or components that aren't in stock?

Accepted Answer

The shop can answer questions about all brands it carries and can obtain bike types and models not currently in inventory, though specific ordering details and availability timelines should be confirmed by contacting the shop directly.

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