Question 1

What is the typical turnaround time for bike repairs at Boone Bike & Touring?

Accepted Answer

The shop typically contacts customers within 24 hours of dropping off a bicycle. Repair requests submitted online must be picked up within 14 days, or the request will be removed from the system.

Question 2

Does Boone Bike & Touring offer bike rentals?

Accepted Answer

Yes, the shop offers rentals and invites customers to explore rental options in-store or in warehouse.

Question 3

Are there any additional fees for servicing certain types of bikes?

Accepted Answer

Yes, there is a $25 surcharge for tandem bikes, adult trikes, recumbent bikes, cargo bikes, and similar specialty bicycles due to the unique handling and workspace challenges they present.

Question 4

How long has Boone Bike & Touring been recognized for its service quality?

Accepted Answer

The shop has been voted the "Best of the Best" Bicycle Shop for 8 years in a row.

Question 5

Can customers submit repair requests online before dropping off their bike?

Accepted Answer

Yes, the shop provides an online service request form that customers can complete before dropping off their bicycle. Customers should bring the bike in and notify staff that they've submitted a form, and the shop will email a confirmation and contact them when the repair is complete.

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