Question 1

Does Bikes By The Beach offer bike rentals?

Accepted Answer

Yes, the shop offers hourly, daily, and weekly bike rentals. Customers can book rentals online, and all renters must complete a waiver prior to rental.

Question 2

What is the shop's cancellation policy for rentals?

Accepted Answer

Cancellations made 48 hours or more before pick-up receive a full refund. Cancellations made less than 48 hours before pick-up receive a full refund minus a 2-day rental fee per item. Early returns do not receive credits or refunds.

Question 3

Does Bikes By The Beach offer delivery or pick-up services?

Accepted Answer

The shop offers same-day delivery for all South Jersey shore points and a pick-up service for customer orders.

Question 4

What warranty coverage comes with Trek bike purchases at this shop?

Accepted Answer

Trek bikes purchased new from Bikes By The Beach include a lifetime warranty on the frame and a 2-year warranty on parts.

Question 5

Does the shop have a comfort guarantee?

Accepted Answer

Yes, Bikes By The Beach offers a 30-day comfort guarantee on all products. If a customer is not satisfied, the shop will make adjustments to address concerns.

Question 6

Can customers schedule appointments outside of regular store hours?

Accepted Answer

Yes, customers can call or text the shop outside of posted hours to schedule appointments to meet their biking needs.

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