Question 1

What is included with a new bike purchase at Bikenetic?

Accepted Answer

All new bikes include free lifetime maintenance. Customers can order online for free in-store pickup, and home delivery is available within 5 miles of the shop for $5 per mile.

Question 2

Does Bikenetic offer custom bike building?

Accepted Answer

Yes, the shop is happy to work with customers to custom-build their dream machine.

Question 3

What should customers know about Bikenetic's service department?

Accepted Answer

Service technicians are avid riders who use the same gear as customers. The shop offers free advice for cycling questions and issues, and customers can browse the store while waiting for service to be completed.

Question 4

How quickly can orders be picked up in-store?

Accepted Answer

Most in-store pickup orders will be ready within one business day, though some items may require additional processing time for transfer or assembly. Customers are advised to call ahead if they need an item urgently to confirm availability.

Question 5

What is Bikenetic's return and restocking policy?

Accepted Answer

Merchandise can be returned in-store or shipped back via ground UPS or insured mail. Used merchandise is subject to a restocking fee, and items over $100 must have a return authorization number. Shipping costs are refunded on damaged or incorrect merchandise.

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