Question 1

What suspension services does Bike Worx specialize in?

Accepted Answer

Bike Worx is the only complete suspension tuning shop in the Conejo Valley and offers both 50-hour and 200-hour service packages for shocks and forks. Services range from basic seal replacement and lubrication ($89) to full damper rebuilds with nitrogen charging ($225).

Question 2

Does Bike Worx offer pickup and delivery service?

Accepted Answer

Yes, the shop provides pickup and drop-off service within a 25-mile radius for a small fee that varies by distance and number of bicycles. Customers can schedule this service by calling (805) 852-5072 or emailing the shop directly.

Question 3

What is Bike Worx's typical repair turnaround time?

Accepted Answer

The shop aims for a 24-hour turnaround on all pre-scheduled services, though this depends on repair complexity and parts availability. Service must be pre-scheduled at least 72 hours in advance.

Question 4

Does Bike Worx organize group rides or community events?

Accepted Answer

Yes, the shop hosts weekly group rides and participates in local events and races. The shop also supports several coaching and training programs in the area.

Question 5

What additional services does Bike Worx offer beyond basic repairs?

Accepted Answer

In addition to general repair and maintenance, the shop specializes in wheel building, suspension tuning, and full bike overhauls. All service tiers include a free safety check and advice on maintenance needs.

Question 6

How long has Bike Worx been in business?

Accepted Answer

The shop has 30 years of combined service experience and the owner has spent 25 years riding in Thousand Oaks. Bike Worx is family-owned and operated.

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