Question 1

What is Bike Habitat's return and satisfaction policy?

Accepted Answer

Bike Habitat offers a 100% satisfaction guarantee allowing customers to return items within 30 days for a refund or replacement. Merchandise that appears used may be subject to a restocking fee, and returns over $100 require a return authorization number obtained by phone or email.

Question 2

How does in-store pickup work at Bike Habitat?

Accepted Answer

Orders requesting in-store pickup are typically ready after 2:00 pm the following business day. Customers can arrange quicker pickup by calling ahead to confirm, and orders must be picked up within 10 days or a 10% restocking fee applies.

Question 3

Does Bike Habitat offer bike demos and repair services?

Accepted Answer

Yes, Bike Habitat offers demos, repair, and service at its Carson City location. Customers can call (775) 267-5053 for details about scheduling or specific service needs.

Question 4

What happens if an item is backordered?

Accepted Answer

If an item is backordered, Bike Habitat will only charge the customer's credit card for merchandise that is actually shipped. Total shipping costs for orders split into multiple shipments will not exceed the original quoted amount.

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