Question 1

Does Bicycle Heaven offer demo or rental bikes?

Accepted Answer

Yes. Customers can reserve demo bikes by calling or texting the shop. Demo bikes come equipped with flat or Shimano pedals, though riders may bring their own pedals for installation. A valid ID and credit card are required, and riders must sign a liability waiver and submit to credit card pre-authorization; a deposit may be required. Riders under 18 must have a parent present to sign the waiver.

Question 2

What should customers bring when demoing a bike at Bicycle Heaven?

Accepted Answer

Riders must bring their own helmet, as all demo riders are required to wear one. Customers should also have their ID and credit card ready for the check-out process.

Question 3

Does Bicycle Heaven offer bike fitting services?

Accepted Answer

Yes. The shop offers professional bike fitting services and customers can contact Rider Specialists by phone or text to book an appointment.

Question 4

What group activities does Bicycle Heaven organize?

Accepted Answer

Bicycle Heaven hosts group rides and events. Customers can view the shop's event calendar on Eventbrite, and Rider Specialists can provide details about upcoming rides and community activities.

Question 5

Is Bicycle Heaven part of a larger network or marketplace?

Accepted Answer

Bicycle Heaven is now part of the Incycle Marketplace, which provides access to an expanded online selection of bikes, pre-owned bikes, apparel, and gear beyond what may be available in-store. Customers can shop online or reserve an in-store experience.

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